Salesforce.com is a web based customer relationship management (CRM) program available for subscribers from mostly small to mid-sized businesses.

It features customized tools for secure tracking and managing contacts, leads, customer inquiries, and post-sales relationships with customers. It can also be easily configured and managed by the end-users, rather than IT specialists. As the application is hosted on the Web servers at SalesForce.com's data centers, small businesses may save investments in software licenses, new hardware and system maintenance.

Considering the benefits of SalesForce.com platform implementation you should keep in your mind also the main risks against stand-alone applications: Internet reliance and reliability of a hosted service.

One of the important features of SalesForce is smooth integration abilities with other online or offline applications. Though integrating new SalesForce platform into an existing infrastructure can be a daunting task for IT executives.